What People Say About Us

Finally, someone who will put the customer needs first! I thought I was sitting ok with insurance as I went online and signed up myself, only to find out there were many things I didn't understand which created major gaps and I was paying way too much. Melissa has been so patient and helpful with all of our insurance needs.  My husband and I still had separate policies when we came to Melissa.  She combined everything, found the gaps in our coverage and saved us money.  Can't ask for more than that! In a field like insurance it is rare to come across someone with this kind of integrity (no offense to the industry, just my experience). She will sacrifice a sale if she doesn't feel like she can get you the best deal.    I should have switched to having an agent (Melissa) a long time ago.

Melissa is very helpful and very professional. She cares very much for her clients!

I worked with this agency on my small business policy. I was sent back a quote fast and the email was organized spelling out each area for me so I could understand it and ended with the offer for an appointment to go over it. It was $600 less a year than my current policy as well. So I will be changing insurance soon. I appreciate the hard work and timely effort

Saved us a decent amount by shopping our policy for us and was not high pressure. She educated us on our choices and we were able to make a informed decision for our home insurance. Working on life insurance next!

She helped me with my general liability and workers policy for my employees. I had never dealt with it before so it was nice having somebody to get me help.

Melissa did a quote for my auto insurance and saved me almost 50% from my current rate! In dollars, that was over $400 per year. I got the very same coverage PLUS she included towing and car rental reimbursement! She made switching carriers very easy. She even helped me save about $40 on my condo insurance. Not as big a savings, but still, in this economy I have to do whatever I can to save money. Thanks, Melissa!

Recently I got my renewal for my insurance and it had almost doubled. I decided it was time to start looking. Ended up speaking with Melissa and she said she would see what she could do. She came back with a policy that was less than my policy was originally. So I have made the switch. She took care of the insurance getting switched over with the mortgage company and getting my billing set up for the car policy. Thank you young lady for all your help. You sure know your stuff

We have had nothing but excellent service from Melissa! She is always available for questions and is simply a nice person. I recommend her to everyone! 2 weeks after we moved into our home we had a break in. I called her and she made herself available immediately. She went over and above to make us feel comfortable and took care of everything with the process of recovery. She was AMAZING!!!!

Melissa is awesome, she's helpful with any and all questions and if she can't help she'll let you know. She saved me $800 per month on my business insurance, can't beat that!

Such a help! We had our insurance go up a lot at renewal and found this location on a search. So helpful explaining things to us and we saved $925 a year!

Great! They reviewed my policy and I was missing very important coverages for my state (WIND...in Texas...on the coast!). I had no idea. I thought well the price is going to be way more. Nope. Added on the wind coverage and it still was $800 less. they asked about a flood policy and I said I would want one. That cost $400 so I saved $400 and got wind and flood coverage! Thank you all for helping me with all of this confusing insurance stuff. I feel safe in ya'alls hands.

THANK YOU is not enough. Our state (TX) has been hit by a lot of storms so the insurance prices have gotten so high. We got our renewal and it was crazy. It went up 42%.

We sent them the home and auto information. WE ARE GOING TO SAVE $2,298 A YEAR!!! They also added on coverage for us that covers if the water backs up. With a bit of the savings we are going to get a flood insurance policy. We feel protected and our pocketbook feels less pain. Thank ya'all for the help.

When we first were moving to Laveen we needed insurance on the house we were buying there. We reached out to neighbors there in Laveen for suggestions on insurance as we needed help FAST as to not hold up our closing. Melissa contacted me and said that she would help. She not only jumped on it and found us a great r ate with great coverage, but she fully explained the overages to us. The mortgage company was taking a while to get the mortgage information to her so he emailed them directly for it and told them she did not want to be the reason closing was held up. Well, they got right back to her then. She is a bit of a spitfire when it comes to doing what is best for the customer and we are glad she is our agent.

I live in TX and our insurance keeps going up. I understand enough to know it is because of all of the claims in Texas due to the weather but I could not afford for it to go up more. They looked for a new policy and found one that is actually more coverage and $800 less! She took the time to explain everything to us and offered different deductible options too. I did not have water back up coverage but she added it. That made me feel better with having a 2nd story home if something ever backed up and leaked. We also looked at the auto policy and will be changing that at renewal as well.

Melissa Probst with Sincerity Insurance Solutions was so helpful, caring, and genuinely took time to find us the best policies, rates, and coverage. We will definitely be recommending Melissa Probst and Sincerity Insurance Solutions!!!!

Finally! I found an insurance Agent/Company who is prompt, knowledgeable, efficient, friendly, and has worked diligently to find me the best deal possible for my business. Melissa Probst of Sincerity Insurance Solutions saved me hundreds of dollars! I look forward to a long relationship with her at Sincerity Insurance Solutions . Thanks for everything, Melissa!!!

Worked with them to get insurance for my business. Since I am a contractor that only is me working I never get help when I work with agencies. They want the big guys. They helped me like my business mattered to them. I appreciate the help, taking the time to explain things to me and getting my certificate to my job so I can start work on the job. Thank s guys!

Saved us a decent amount by shopping our policy for us and was not high pressure. She educated us on our choices and we were able to make a informed decision for our home insurance. Working on life insurance next!

GREAT work getting us a low rate, and FAST!

We had such a good experience working with this firm. Very responsive. Got the paperwork to the lender very fast so we were able to close on time even though we really waited until the last minute. Thank you for going above and beyond to make sure we were able to close on time. Once we get all settled we will be contacting this firm again to work on some other parts of insurance for us.😁

I received great service and would recommend this company thank my family and friends. Great service

Melissa was quick and responsive Did not waste time and found great deals for me

I received a email from Melissa because I had been looking for insurance. She reached out to see if she could help. I was a bit rude as I thought it was just another spam message. She replied back saying we are here to help if you need us and sent me a link to her website and reviews. I then felt at ease and called. By the time we got off the phone I found myself saying "Thanks girl" and talking to her like a old friend. She made my policy easy to understand, saved us money and honestly I like her. Being in another side of the insurance industry I know our industry can be fast talking sales people. Melissa is NOT that AT ALL. You can tell she loves helping people and I can say I loved having her help!

Called about homeowner's insurance. Cut my policy in half for the same coverage. I highly recommend Melissa.

They use a good company. They help me with my business policy for my landscaper business. Thanks you!

The experience far exceeded my expectations, Mellisa took care in helping us and I was more than satisfied with the service and quote.

Melissa was great. Quick response and great service. She helped me to find a great rate on auto insurance. Definitely worth to give them a try!

Melissa was awesome! She was able to get me a quote quickly and then answered all my questions. This was by far the easiest home insurance purchase for me!

Melissa has been our insurance agent for almost 10 years. We wouldn't trust anyone else. She gets things done and finds you the best price. Could not recommend strongly enough.

Wonderful working with Melissa. Saved me 20% with the switch from my current insurer. She was always available and no pressure at all.

I have been dealing with Melissa for a few years now. She is amazing. I have a questions she is always quick to respond with the answers.

I’ve worked with many independent insurance agents that has made the process stressful. Once I met Melissa she took the time to explain what I needed for my business. She’s very knowledgeable about the insurance industry. I would definitely refer others to her. Thank you Melissa for all your assistance!!

Last weekend I spent hours on the Internet trying to find insurance for my business. Since I have no business experience and I’m just starting everything was coming back very highly priced. I asked for help on Facebook and a friend of mine recommended Melissa. She explained to me what was probably causing the right to be so high is because sometimes the system doesn’t take into account your experience. She spoke to me for a little bit and then went to work. The next day she had two quotes for me to compare. She explained them to me and both of them were reasonable priced. She said that she was had to speak to the company and explain to them that I have been in the trades for a very long time but I’m just going out on my own now. Makes sense to me. Thanks for all the help.

We first met Melissa when we were shopping our homeowners insurance. She found us the best price and the best coverage. Then we decided to let her look at the auto insurance. Saved us a bit and having it all in once place was convenient. We will be contacting her to discuss life insurance shortly. We appreciate all your hard work!

I was referred to this place for my life insurance. My wife is pregnant and I needed life insurance. I searched life insurance Arizona and ended up getting bombarded with calls. I asked around and a friend of mine suggested this place. I sent an email and they replied right away. Also explained that sometimes when you look online you are actually putting your information into lead sources and that is why you get so many calls. Quoted me different options with multiple insurance companies. Was able to get the insurance taken care of and now I don’t have to worry about it. In a few months we are going to have her do the home and auto as well after the baby comes.

I received a notice that my homeowners insurance was being canceled when it was time to renew. I had an insurance claim that year and the company decided not to renew my policy. Panicked, I looked to my friends on social media to find out who they used. They strongly suggested Melissa. She quickly searched for policies. She ended up finding me a company that was not only willing to cover me with better coverage. I was not going to be paying any more than I was paying before for more coverage. She explained to me that the cancellation was not personal and that sometimes a company just cancels you because of a claim and it’s OK we will find the right fit for you.

We just used this agency for our new homeowners insurance for our first home. I was very nervous about the whole process and they were so helpful. They followed up with my mortgage company to get the information so that way we could get the paperwork to close. My mortgage person is horrible about responding but they stayed on them to make sure that there was no hold up on the insurance side of things. Honestly I wish they did mortgages as well because they were fast and always replied right away. They were so patient with my lack of knowledge of insurance and walked me through it completely. Also I started looking at pricing on my own before I talked to them and the rates were really good.

It was a pleasure working with Melissa. She was eager to help, patient and knowledgeable. Her turn around time was mind-blowing. She genuinely loves to help others. I seriously recommend her to everyone!

I was referred to this company by a friend of mine. I had been looking at life insurance but I have health issues and I knew I wasn’t going to be able to get it. I started looking into guaranteed life insurance after I heard a commercial. I was looking online and it was really expensive. My friend said to call this place. I did and it is still somewhat more expensive obviously than regular life insurance but they were able to look around at different companies to see which one has the best price for me. I was able to get it affordable and get enough Insurance to cover if anything were to happen that my daughter wouldn’t have to pay for my expenses to be buried. That was my biggest concern and they addressed it without trying to push anything else on me. I will have them look at our home and car insurance when it comes time.My favorite part was that they explained the different options in wording that I understood. For a very educated person for some reason I do not understand insurance at all and they made it easy for me to understand. The lady I was working with was very matter-of-fact and explained it very easy to understand.

Always a pleasure to work with! Saved us a ton with our home and car insurance! I highly recommend Sincerity Insurance Solutions.

Highly recommended!! Sincerity insurance is one of a kind. Melissa is very professional and will go out of her way to make sure your satisfied. Five stars all the way!⭐⭐⭐⭐⭐

Melissa is a rockstar agent -- she's always prompt, thorough & proactive in making sure my family and I are well covered. Every year, she makes sure to "shop" on our behalf to make sure we have quality and cost effective coverage. I wouldn't trust anyone else to take care of our insurance needs.

My agent Melissa has been wonderful. She answered any questions I had and explained all my insurance options. I have called her a few times after I started our policy and she has always been quick to respond and resolve any concerns I have. A true caring professional. I have used my policy on a couple of doctor visits. When I received my bill I was amazed how much money I saved on my medical bills. I have a great deductible. Wish I would have found this company sooner. Anybody looking for great medical insurance policy, I would highly recommend this company. I have had some very bad experiences with some other companies that totally ripped me off so I was very skeptical when I first talked to my agent. All I can say is I’m glad I found this company and if you are wanting a great policy save yourself the stress and money and call this one.

I recently did business with this firm and they asked that I come leave a honest review on the service. I had a great experience. My wife and I were talking about our insurance recently and how we had never used it but our rates have gone sky high. We contacted them and they took down our information and told us they would shop for the best rate. We saved a total of $1,243 by switching the insurance. We now have our home, both cars, our RV and the motorcycle with this firm.

Thank you for taking the time to look at our coverage and make sure we have the best price. Very professional service at a great price.

We have been a customer of Melissa's for years. When we first met her she took over our policy from our retiring agent. We had not spoken to him in years. We paid our premium but never really understood what we were paying for. She came out and met with us and found a lot of areas that were not relevant to us but were on our policy and also a lot of areas that were not covered. She quickly fixed that and insisted on checking in with us in a year to make sure everything was still up to date. You could tell she cared and wanted to make the "wrong" of not having anyone look at our policy for so long right. She is definitely one you want to have on your side (And not on the opposite side because she is a saucy one!).  

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When she moved to Phoenix and left me here in the frozen tundra she was not able to be our agent anymore. She had a non compete and told me she had to do what was right and abide by it even though I insisted we could not go on without her (Dramatic I know).

Fast forward 4 years and I found her on social media and asked if she could be our agent again. She said that the non compete had in fact expired and she would review our policies to see if she could get the coverage we needed at the same price.

Well she caught that we had not added on my new ring after we had a long discussion about mother's day and I told her I got a new ring. She got us more coverage for $800 less and now I have my Melissa back. Thank you for helping us always.

Melissa was referred to is by a friend. We were having our policy go up and it was beyond out budget. I tried shopping online but it seemed like that just got me spam email and no real help. I contacted Melissa and within a few hours she had quotes for me back to our previous rate was. She also said she will look at it next year for me so I don't have to worry about it. So each year she will make sure we are covered right and the price is best. Such a relief and I like the fact that if something happens Melissa will help. She knows her stuff and my friend that referred her said she is very determined when customers need help.

I have worked with Melissa Probst for years. She is honest, hard working, ethical and totally motivated to get the insurance that is best for you! No cookie cutter approach here. I recommend her highly!!

Melissa started as my agent back in 2016. I had a friend refer me to her for insurance. I was in the middle of a situation where I had to get insurance on my vehicle to get it registered so I could get to work but since I was not insured before I was having a hard time getting insurance that was not crazy expensive. Melissa walked me through everything and really helped me out. She cared. At the time, my daughter was still small enough to need a car seat. I mentioned that I needed one and she said she had one at her house that was spare because she used to do foster care. She gave me a car seat and brought my daughter some treats when she brought it.

Helped us with a landlord policy for our rental house in Dallas. It recently went up bunches. We are seniors we do not have disposable income like that. This firm helped us not only get a lower rate but caught a coverage we should have. So more coverage and less money. I call that a win. They also took care of contacting the mortgage company for escrow payment. Thanks ya'all

Melissa is a Rockstar! We highly recommend her! She is always there for you!!

Melissa is the best agent ever! Recently, I had a horrible agent. I'd call and not get a call back for days. I'd email and not get a response. BUT NOT WITH MELISSA! When I call Melissa she either answers or I get a call back very quickly. When I email I get a timely response!! She really makes you feel like she cares, I know she cares! Her passion shines! I tell all my friends to have her quote them!

Called to get quotes when we moved to Texas for our home owners policy. Melissa is so amazing we switched all of our car policies to her also. Great response time!

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Melissa is the BEST! Seriously let her quote ALL your insurance needs!
I know it is super easy to think switching is a pain and push it off. After having Melissa look over my policies (which WAS with a different company and learning all the truth about my coverage and what was not covered—that I thought was covered because my past agent told me it was 🤦🏼‍♀️🤦🏼‍♀️) I was so glad to have Melissa on my side. She was personable,honest, she broke it down so I could understand it, she was concerned and she was straight to the point. Let me just say, we should all have Melissa as our agent. I have learned a new appreciation for agents like Melissa that care about their jobs and the clients needs. Melissa made the transition so easy and I am so glad I made the switch. 👉🏼Oh and she saved me over $1400 on my house and car insurance! We are all winning together 🙌🏼🙌🏼 Thanks you Melissa!

I needed insurance when we started up a new business. I received quotes from our insurance man that insures our first business, but he couldn't get me the insurance at a fair price so he suggested Sincerity Insurance. I got my quotes quickly and the price was right! I signed all the papers today and couldn't be happier. Melissa Probst was friendly, helpful and very efficient. I may check other policies with her:)

Melissa worked with me a couple hours, and now I am Insured again!!

Melissa's communication skills are top notch and she works very hard to provide her customers with the best options that fit their needs. She recently helped my family with homeowner and car insurance and we couldn't be happier.

Melissa is absolutely wonderful to work with. She is very responsive and gets all information that is needed in a timely maner. I had been with and insurance carrier for years for personal and business insurance needs, by chance I found out about Melissa and have not looked back since. We just changed out personal homeowners policy over same coverage and saved over $500 a year. 

Finally an agent that put the customer first!!!
I thought I was doing myself a favor and used an agent that was a longtime friend of the family. After several years of service, and after screw up after screw up, I called Melissa. Melissa compared companies, and saved me over $600 on the very first policy. Switching agencies was a no brainer, and not only did I save tons of money, but I received better boating insurance coverage. I will be having Melissa look into all my many, different policies in the near future.

Melissa truly takes the stress and guess work out of insurance! She has our best interests at heart and knows this business well. I have recommended Sincerity Insurance to family and friends.

Very helpful. Worked on my policies for my rental homes for me. I have some in Tennessee and some in Texas. They were able to help me with both and get me over $4000 a year in savings with some more coverage that will really come in handy if something were to happen.

This gal has been so helpful. We are starting a business and it’s hard getting insurance for a new business. She was able to get us coverage at a very affordable price and we are looking forward to the years ahead of working with this agency. We are going to have them quote our other insurances too. Thank you ma’am for all your help and patience.

Melissa is an absolute ROCKSTAR!!! She is an expert in her field and found me the cheapest, most affordable insurance within a few hours. This originally scary and daunting process of finding insurance ended up being so quick and simple for me and my family. Thank you Melissa!!!

​I had searched all over for good insurance at an affordable price. I don’t have the best driving record so quotes have been high. Anyway the last couple of years my record has been clean but I still have been getting very high quotes from companies. Then I came across Sincerity Insurance Solutions. Melissa is very good at what she does, when I say I got exactly what I wanted at an affordable price I did. She was very polite and the speed of service was amazing. She got things done in a timely manner and I was able to sign everything digitally with ease. I had my auto and home insurance in what seemed to be a matter of minutes and and my proof of insurance followed. If you want a good affordable, honest and knowledgeable place to get insurance. Let this be your one stop shop.

​An agent who is very different from the rest. She made sure she did the work in the background and presented me with the best quote and benefits. Most importantly she made it simple, easy and explained the benefits in simple words without holding back any information. Presented the best options and accommodated my special requirements.
Have already recommended to my extended family, hope they benefit from her great service just as I did.

Had a great experience with Melissa Probst and sincerity insurance they saved me over $300 on home and motorcycle insurance she handled everything for me from her end and all I had to do was sign docs. Thx Melissa